KYC & AML Policy
Prior to funding or initiating withdrawals, each Inteligência Artificial account undergoes verification. This section details the verification requirements, eligible documentation types, processing duration and your responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) represents the established procedure through which financial institutions authenticate that a client exists as a verifiable individual and that the details submitted during sign-up are truthful.
In practice, KYC at Inteligência Artificial means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
In situations where Anti-Money Laundering (AML) regulations and client requests diverge, AML regulations supersede. This may result in transaction delays, requests for supplementary documentation, or account limitations pending resolution.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Account verification links an account to a single verifiable proprietor. This substantially decreases the risk of unauthorized account access and ensures that funds withdrawn are remitted exclusively to payment methods confirmed as yours.
- 03
Keeping the platform clean
Compliance screening excludes financially sanctioned entities and undisclosed corporate structures from our service, thereby safeguarding all other members of the community.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Documentation confirming your ownership of the payment source. For credit or debit cards, this typically involves a photo displaying your name, the initial six and concluding four digits plus the expiration date, with intermediate digits and CVV obscured.
For bank transfers, a bank statement or official bank correspondence under your name listing the account number suffices. For digital payment platforms, submit a profile screenshot displaying your name and account number.
Formats and file size
File size limitations, supported formats and any extra document specifications are accessible within the verification dashboard of your account. Materials presented in languages differing from your account's primary language may need certified translation; our compliance department will advise accordingly.
The verification steps
- 01
Register
Register using your complete legal name, birth date, nation of residence, email and mobile number. Inconsistencies between submitted data and supporting documents represent the leading reason for verification delays.
- 02
Confirm contact details
Validate your email and, if applicable, your mobile phone. This confirms you control these communication channels.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Furnish a current valid identification document bearing your name that corresponds with your registered address.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
The compliance department examines your submission, executes required sanctions and financial risk screening, and either greenlight your account or requests revisions.
- 07
Confirmation
Upon account status modification, you obtain notification. Your present verification standing is continuously accessible in the account's verification dashboard.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Legible, comprehensive, unaltered image submissions are processed more rapidly.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Retake photos using natural light, positioning documents flat against a dark background, capturing all edges. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Correct the account details, or explain a legal name change with supporting proof. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Employ a payment method under your own name only - payments from other parties are prohibited. |
| File edited, cropped to hide data, or a screenshot of a screen | Deliver an unchanged original document in image or PDF format. |
| Residence in an excluded jurisdiction | The account cannot be opened; see our licensing page for the general position. |
Should a determination remain ambiguous, reach out to our support team for clarification. Where legal circumstances permit disclosure, we shall explain the decision.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A solicitation for current documentation or substantiation regarding fund origins.
- A pause on a particular transaction during its assessment.
- Adjustment of the limits published in your account.
- Restriction or closure of the account where the law requires it.
Records
Personal identification details and operation records are maintained as mandated by pertinent regulations following termination of the relationship, consistent with our Privacy Policy. Certain legal frameworks restrict us from notifying a client that a disclosure filing has been completed.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Update us without delay regarding modifications to your nation of residence, registered name or payment source.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A qualified compliance specialist. Storage happens on protected servers, restricted access granted exclusively to authorized personnel conducting the verification.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page and include "KYC" or "account verification" in your inquiry, along with the email connected to your account. Refrain from submitting document files through unencrypted methods - instead use the secure upload feature within your account.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Check the verification area of your account first.
- Reach out to our support team using the email address associated with your account.